Redem Creations Privacy Policy

This Privacy Policy (the “Policy”) describes how Redem Creations. (also referred to as “Redem Creations,” “Company,” “we,” “us,” or “our”), collects, stores, uses and protects your information when you use our website at: https://redemcreations.wix.com/home, any game or applications that hyperlink to this Policy and are available for download in the Steam , Google Play Store, Apple App Store or any other third party store, or are pre-installed on third party devices , or any other websites, pages, features, or content owned or operated by Redem Creations (collectively, including the Site and Apps, the “Services”).

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This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service located at https://redemcreations.wix.com/home. Please read the Terms of Service carefully before you use our Services.

 

Acceptance of this Policy

By accessing, visiting or using our Services, you warrant and represent that you have read, understood and agreed to this Policy and our Terms of Service. If you disagree with anything in this Policy, you must not use or access the Services.

 

Information Collected through the Services

In this Policy, the term “personal information” includes any information that identifies or makes an individual identifiable. When you access or use our Services, we may generally collect the personal information described below.

(1)Information You Directly and Voluntarily Provide to Us

When you access or use our Services, you may provide the following information to us:
 

Customer service information:
If you are a site visitor or user of our video games or applications, we may collect some information that you provide to us when you contact any of us, such as customer or technical service.

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Profile information:
By using some of our Services, there is a chance that you can add information to your profile, such as a virtual avatar, username, profile photo of the third-party service you are using, date of birth, country. You have voluntarily provided this information to us.

Its content:

By using some of our Services, you can create, publish, upload or share content by providing us access to your photos, microphone, media and files, camera in case the application or video game requests it on your device. You have the decision to provide us with this information.

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Information Automatically Collected Through the Services

We automatically collect information about you when you use the Services, such as:

Device Information: If you access the Services through a mobile device, we may be able to identify the general location of your mobile device or PC, specifically to obtain your language, brand, model, operating system, resolution, screen size , system version of your mobile device. , Bluetooth settings, Internet connection, Random Access Memory ("RAM"), the application you have installed, the applications you are running in the background, the advertising ID of the mobile device.

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Cookies & Similar Tracking Information:

We use cookies and similar tracking technologies to collect information about your interactions with our Services. The information we collect includes, but is not limited to, account activation time, content displayed to you and whether you clicked on it, advertisements displayed to you and whether you clicked on them, URLs you have visited, notifications that have appeared on your mobile device, your Internet Protocol (“IP”) address, your mobile country code, and your user ID.

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Content Sharing: When you choose to share content with us, we automatically collect information about your Wi-Fi connection, and call information.

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You may be able to limit the amount of information collected from your device (e.g., computer, phone, or tablet) with us by adjusting your device or browser settings. However, by preventing us from collecting information from you, we may not be able to provide some functions on our Services. For more information about our cookies and similar tracking technologies, and how to manage them, please read the Advertising Choices Policy.

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Information You Share on Third Party Websites or through Social Media Services

The Services may include links to third-party websites and social media services where you may be able to post comments, stories, reviews or other information. Your use of these third-party websites and social media services may result in the collection or sharing of information about you by these third-party websites and social media services. We encourage you to review the privacy policies and settings on the third-party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third-party websites and social media services.

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How We Use the Information We Collect

We use the personal information we gather through the Services for the purposes described below. If we use your personal information in any other ways, we will disclose this to you. You can choose not to share your information with third parties for marketing purposes, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your consent. If you choose to limit the ways we can use your personal information, some or all of the Services may not be available to you.

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• To provide the Services to you. We require certain information from you in order to provide you with the Services you requested. Such information may include your contact and device information. We share this information with our service providers or partners to the extent necessary to continue to provide you with the Services. We cannot provide you with Services without such information.

• To provide customer service. We process your personal information when you contact us to help you with any questions, concerns, disputes or issues, or to provide us with your feedback. Without your personal information, we cannot respond to you or ensure your continued use and enjoyment of the Services.

• To enforce terms, agreements or policies. To ensure your safety and adherence to our terms, agreements or policies, we may process your personal information to: actively monitor, investigate, prevent and mitigate any alleged or actual prohibited, illicit or illegal activities on our Services; investigate, prevent, or mitigate violations of our terms and policies; enforce our agreements with third parties and partners; and, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements or policies without processing your personal information for such purposes.

• To send you Service-related communications. We use your contact information to send you administrative or account-related information to you to keep you updated about our Services, inform you of relevant security issues or updates, or provide other transaction-related information to you. Service-related communications are not promotional in nature. You cannot unsubscribe from such communications because you could miss important developments relating to your account or the Services that may affect how you can use our Services.

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• To maintain legal and regulatory compliance. We process your personal information to pay our taxes or meet our other business obligations, and / or to manage risk as required by applicable law. We cannot perform the Services in accordance with our legal and regulatory requirements without processing your personal information for such purposes. Designated Countries: In accordance with the Data Protection Laws, we process the personal information of users located in the Designated Countries to comply with our legal obligations.

• To personalize your experience on the Services. We allow you to personalize your experience on our Services through social media plug-ins on our Services (for example, Facebook, Google, Instagram, Twitter, etc.), by tracking your preferences (for example, nickname or display name, time zone, language preference, etc.) and more. Without such processing, you may not be able to access or customize part or all of our Services. Designated Countries: In accordance with the Data Protection Laws, we process the personal information of users located in the Designated Countries to satisfy our legitimate interests as described above.

• Conduct research and development. We process information about how you use and interact with our Services to: help us improve our Services; build new services; and create custom features or services. Such processing guarantees your continued enjoyment of part or all of our Services. Designated Countries: In accordance with the Data Protection Laws, we process the personal information of users located in the Designated Countries to satisfy our legitimate interests as described above.

• Participate in marketing activities. We may process your contact information or information about your interactions on our Services to: send you marketing communications; deliver targeted marketing; inform you of events, webinars or other materials, including from developers; and keep you updated with our relevant products and services. Transactional communications about your account or our services are not considered "marketing" communications. Additionally, when you share your friends' contact information with us, we may contact them to invite them to our services and continue to receive our communications. You are free to unsubscribe from our marketing activities at any time.

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Designated Countries: Pursuant to the Data Protection Laws, we process the personal information of users located in the Designated Countries based on our contract with you.

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Response to Subpoenas or Court Orders or to Protect Rights and to Comply with Our Policies

To the extent permitted by law, we will disclose your personal information if:

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Required to do so by law, or in response to a subpoena or court order or similar request from judicial authority, law enforcement authorities or other competent public authorities;

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We believe, in our sole discretion, that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or

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We believe that you have abused the Services by using it to attack our systems or to gain unauthorized access to our system, to engage in spamming or otherwise to violate applicable laws.

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Business Transfers or Bankruptcy​​

In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any personal information owned or controlled by us may be one of the assets transferred to third parties. We will notify you via email or a prominent notice within our Services of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred personal information will be subject to this Privacy Policy. However, any personal information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.

Designated Countries: Pursuant to the Data Protection Laws, we process the personal information of users located in the Designated Countries based on legitimate interests described above.

Children

We do not knowingly collect personal information from children under 18 years old, unless permitted to do so by applicable law. Children are not permitted to use our Services unless they provide us with consent from their parent or guardian. If we become aware that we have unknowingly collected personal information from a child, we will make commercially reasonable efforts to delete such information in our database. If you are a parent or guardian of a child, and you believe your child has provided us with their Personal Information on our Services, please contact us immediately at redemcreations@gmail.com

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Security

We are committed to ensuring the safety of your staff
information. We are a small staff between 1 to 4 people, we have the prior knowledge to maintain in an appropriate way to protect the security and confidentiality of the personal information that you provide us.

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However, we cannot guarantee the security of your personal information or that there will be no loss, misuse, unauthorized acquisition or alteration of your data. We also have no way to protect your personal information that is not under our control, such as any information transmitted by email or wireless connections.

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Maintaining the security of your personal information is also your responsibility. When we ask you to register an account, you must choose a password of sufficient length and complexity and keep your password confidential. Do not leave your device unlocked so other people can access it. Be sure to trust the wireless connections you are using to access or use our Services. Not all our applications / video games carry a user database in the cloud, so some data or files are saved on the same device.

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If you have had complications and believe there has been unauthorized access or use of your account, please contact us immediately at redemcreations@gmail.com

Retention of personal information.

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We will attempt to limit the storage of your personal information to the time necessary to fulfill the purpose (s) for which your personal information was processed, to enforce our agreement, policies or terms, to resolve disputes, or as required or otherwise allow law. Please contact us if you have any questions about our retention periods. While retention requirements may vary by country, we generally apply the retention periods detailed below.

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Marketing
We store the information used for marketing purposes indefinitely until you unsubscribe. Once you unsubscribe from marketing communications, we add your contact information to our suppression list to ensure that we honor your unsubscribe request.


Our relationship with you
Redem Creations is a data controller with respect to any personal information collected from users of its Services. A "user" is an individual who provides us with personal information through our Services, such as creating an account with our Applications, subscribing to our newsletters, or accessing or using our Services. A "data controller" is an entity that determines the purposes for which and the way any personal information is processed. The third parties who act as our service providers are "data processors" who handle your personal information in accordance with our instructions.


Marketing activities
If you want to do business with us / marketing, you are also in Peru (where Redem Creations works) and you are a current user, contact us at and we will contact you by SMS or our email: redemcreations @ gmail .com, depending on the preferences of the communicator, if you are not from Peru, we will contact you by email or via WhatsApp, in the same way, any means where it is convenient for the negotiator.

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Individual rights

We provide you with the rights described below when you use our Services. Contact us at redemcreations@gmail.com if you wish to exercise your rights under applicable law.

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When we receive a request for individual rights from you, make sure you are ready to verify your identity. Please note that there are limitations to your individual rights. We can limit your individual rights in the following ways:

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Where the denial of access is required or authorized by law;

Granting access would have a negative impact on the privacy of others;

To protect our rights and property; and where the request is frivolous or burdensome.

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Right to withdraw consent.

If we rely on consent to process your personal information, you have the right to withdraw your consent at any time. A withdrawal of consent will not affect the lawfulness of our processing or third-party consent-based processing prior to your withdrawal.

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Right of access and rectification.
If you request a copy of your personal information that we hold, we will provide you with a copy without undue delay and free of charge, except where we are permitted by law to charge a fee. We may limit your access if such access would adversely affect the rights and freedoms of others. You may also request to correct or update any personal information we have, unless you can already do so directly through the Services.

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Right to delete (the "Right to be forgotten").

You can ask us to delete any personal information that we have that: is no longer necessary in relation to the purposes for which it was collected or processed; was collected in connection with the processing you previously agreed to, but then withdrew such consent; or was collected in connection with the processing activities you object to, and there are no overriding legitimate reasons for our processing.

Right to restriction. You have the right to restrict our processing of your personal information when one of the following applies:

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You contest the accuracy of your personal information that we processed. We will restrict the processing of your personal information, which may result in an interruption of some or all of the Services, during the period necessary for us to verify the accuracy of your personal information;

The processing is unlawful and you oppose the erasure of your personal information and request the restriction of its use instead;
We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defense of legal claims; or

You have objected to processing, pending the verification whether the legitimate grounds of our processing override your rights.

We will only process your restricted personal information shall with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if or when the restriction is lifted.

Right to object to processing. You may object to our processing at any time and as permitted by applicable law if we process your personal information on the legal basis of consent, contract or legitimate interests. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.

Notification to third-parties. If we share your personal information with third parties, we will notify them of any requests for rectification, erasure or restriction of your personal information, unless this proves impossible or involves disproportionate effort. Upon your request, we will identify such third parties.

Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, unless an exception applies under applicable law.

Right to Lodge a Complaint. If you believe we have infringed or violated your privacy rights, please contact us at redemcreations@gmail.com so that we can work to resolve your concerns. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.

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Transfer of personal information
If you choose to use the Services or provide us with your information, your personal information may be transferred, processed and maintained on servers or databases located outside the country or jurisdiction where you are located. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed or kept outside the country or jurisdiction where you are located, you should not use the Services.


However, please note that we are not required to delete or remove content or information if:

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• Other state or federal laws require that we or a third party maintain the content or information;

• the content or information was presented, stored or republished by another user;

• the content or information is anonymised so that the minor cannot be individually identified;

• the minor does not follow the instructions published in this Privacy Policy on how to request the removal of said content or information; and (e) the minor has received compensation or other consideration for providing the content.

Furthermore, nothing in this provision will be construed to limit the authority of a law enforcement agency to obtain such content or information.

How to contact us.
If you have any questions about this Privacy Policy, you can contact us at redemcreations@gmail.com